FAQ

New customer

• How long to get the customer application approved?

  Typically, your application will be approved within 24 hours of receiving your Director Guarantee.

• Is there a minimum order value?

  $500 for delivery; no minimum order value for pick-up orders.

• What is the payment term for new customer?

  For the first three months, we only accept COD payments. After three months, payment is due 60 days from the invoice date.

Shipping & Delivery

• How do I get free delivery?

  Purchase order $1,000 or more for free delivery to Sydney and Melbourne Metro Areas. For other areas, delivery charge applies.

• Can I do self-pick up from Rockman warehouses?

  Yes. Pre-arrangement is required.

• What is the order dispatch time frame?

  Your order will be delivered 3 to 5 days after all your items are available to ship.